DEPARTMENT OF SUPPORT & MAINTENANCE
Preventative maintenance
We take a proactive approach to IT security and system maintenance, enabling the identification and remedy of potential problems before they impact the business, thereby minimising future downtime and disruption. This is the core approach we use in all IT engagements. 24/7 helpdesk
To handle any of your support calls in the most efficient manner, we appoint two senior engineers who are familiar with your infrastructure and build up a working relationship with your IT team or company. 24/7 remote dial-in support
Our remote diagnostics service is proven to resolve around 90 percent of server and desktop related issues, minimising downtime and saving you both money and time on call-out costs. IT support
Our team can provide comprehensive support across Apple, Linux, Novell, Unix and Windows platforms. Live technical support
Coming soon.. Maintenance contracts
Why pay fixed fees or cover old, low-value or depreciated equipment? With our unique contract, you receive priority service backed by robust SLAs, but only pay for the labour and parts you need. Onsite engineering
Where remote dial-in support is not possible or the client would simply prefer an onsite engineer or consultant, we will arrange an onsite visit to resolve any problems.
We take a proactive approach to IT security and system maintenance, enabling the identification and remedy of potential problems before they impact the business, thereby minimising future downtime and disruption. This is the core approach we use in all IT engagements. 24/7 helpdesk
To handle any of your support calls in the most efficient manner, we appoint two senior engineers who are familiar with your infrastructure and build up a working relationship with your IT team or company. 24/7 remote dial-in support
Our remote diagnostics service is proven to resolve around 90 percent of server and desktop related issues, minimising downtime and saving you both money and time on call-out costs. IT support
Our team can provide comprehensive support across Apple, Linux, Novell, Unix and Windows platforms. Live technical support
Coming soon.. Maintenance contracts
Why pay fixed fees or cover old, low-value or depreciated equipment? With our unique contract, you receive priority service backed by robust SLAs, but only pay for the labour and parts you need. Onsite engineering
Where remote dial-in support is not possible or the client would simply prefer an onsite engineer or consultant, we will arrange an onsite visit to resolve any problems.
